Last updated: 30 June 2026
Effective date: 30 June 2026 · Last updated: 30 June 2026
1.1 Provider. These Terms and Conditions (“Terms”) govern your use of the Clubble mobile application, website and related services (the “Platform”) operated by Clubble LLC, licensed in Sharjah Media City (licence no. 2539056.01).
1.2 Acceptance. By tapping “Accept” or otherwise accessing the Platform you: (a) confirm that you are at least 18 years old, or that you use the Platform under parental supervision; and (b) agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.
1.3 Applicable law. The Platform is subject to UAE law, including Federal Decree-Law No. 45 of 2021 on Personal Data Protection (“PDPL”), Federal Law No. 3 of 2016 on Child Rights (“Wadeema’s Law”) and Federal Decree-Law No. 26 of 2025 on Child Digital Safety (the “Child Digital Safety Law”).
1.4 No in-app messaging. The Platform does not provide an in-app chat feature. Clubs list external Nominated Contact Methods for communications.
“Free Listing” means a no-cost listing including club name, logo, sport, emirate, age groups coached, gender coached, general area and a parent enquiry button.
“Essential Profile” means a paid listing tier (AED 499 per year, prepaid) including all Free Listing fields plus up to three photos, training location with Google Maps and Waze links, training schedule, fees, a full academy description, direct contact options (WhatsApp, telephone, email) and unlimited profile edits.
“Featured Profile” means a paid listing tier (AED 999 per year, prepaid) including all Essential Profile features plus a Featured badge, priority placement on the app home page, placement in the Trending section, top-of-search positioning for the club’s sport, up to ten photos and two videos, and an enhanced profile layout for higher visibility. “Featured” means paid prominence based on the club’s self-declarations and does not imply endorsement or independent verification by Clubble.
“Unclaimed Profile” means a basic factual listing that Clubble may publish for an academy that has not registered, showing only the academy name, the sport and a general area, compiled from publicly available information, with no logo, photos, description, contact details or enquiry button.
“Enquiry” means a message a parent sends through the Platform expressing interest in an academy.
“Lead” means a parent’s Enquiry together with the parent’s contact details, made available to an academy on the Essential and Featured tiers only.
“Consent” means verifiable written permission from a parent or guardian allowing a minor’s image or video to be used on a club’s profile and in promotional placements (including Featured placements).
“Nominated Contact Methods” means external channels a club lists on its profile (email, telephone or WhatsApp, Instagram or similar).
“Minor User” means any natural person under 18 who uses the Platform under a parent’s or legal guardian’s supervision (“Parent/Guardian”).
“Parent/Guardian” means the adult who provides and controls a Minor User’s access to the Platform and communicates with clubs on the minor’s behalf.
3.1 Accuracy and security. You must supply accurate, current information and keep your credentials confidential.
3.2 Our rights. We may refuse, suspend or terminate any account that violates these Terms or UAE law.
3.3 Minors. Persons under 18 may create a viewing-only account solely with verifiable consent and ongoing supervision of a Parent/Guardian. Minor Users must not list a club, publish content or use any Nominated Contact Method (for example WhatsApp, email or Instagram) to contact clubs. Only a Parent/Guardian may do so.
3A.1 What an Unclaimed Profile is. To help parents discover academies, Clubble may publish a basic Unclaimed Profile for an academy that has not yet registered. An Unclaimed Profile shows only the academy name, the sport and a general area. It does not show a logo, photos, a description, contact details or an enquiry button.
3A.2 Public information only. Clubble compiles Unclaimed Profiles only from information that is already publicly available. Clubble does not copy an academy’s logo, photographs or marketing material into an Unclaimed Profile.
3A.3 No lead generation and no data collection. Clubble does not run lead generation on an Unclaimed Profile. Clubble does not collect, capture, hold, promise or share any parent Enquiry or parent data in connection with an Unclaimed Profile, and there is no enquiry button on it. A parent may save an academy to a personal shortlist, which sends nothing to the academy.
3A.4 No endorsement, partnership or likeness. Listing an academy, whether by an Unclaimed Profile or otherwise, does not create any partnership, endorsement, recommendation, sponsorship, affiliation, agency or other relationship between Clubble and the academy, and does not imply that the academy endorses or is associated with Clubble. Clubble does not use the academy’s brand, logo, likeness or goodwill beyond the factual listing described in clause 3A.1.
3A.5 Claiming a profile. An academy may claim its Unclaimed Profile at any time by registering through the normal academy sign up. Once registered the academy controls its own profile and the standard tier terms apply.
3A.6 Removal on request. An academy that does not wish to appear on an Unclaimed Profile may ask Clubble to remove it by emailing support@clubble.ae. Clubble will remove the Unclaimed Profile within a reasonable period, normally seven business days.
3A.7 Provided as is. An Unclaimed Profile is provided as is. It may be incomplete or out of date and carries no warranty. The academy can correct the information by claiming the profile.
4.1 Plans and prices. Clubble offers three academy listing tiers:
4.2 How paid tiers are bought. Paid tiers are purchased by the academy through the device app store and billed annually. The parent side of the Platform is free and parents make no purchases. Storefronts may show prices in local currency and include any taxes or fees set by the store.
4.3 Billing provider and receipts. All payments, renewals, invoicing, currency conversion and tax handling for paid tiers are processed by Apple App Store (iOS) or Google Play (Android). Clubble does not collect or store full payment details and cannot issue store refunds directly.
4.4 Immediate access and refunds. An upgrade to a paid tier takes effect immediately and the paid features are made available straight away. Clubble does not operate any separate cooling off, money back or refund scheme of its own and does not give Clubble side refunds once an academy upgrades. Any refund is solely at the discretion of the relevant app store under its own policy and must be requested through that store. Statutory rights that cannot be excluded under UAE law remain unaffected.
4.5 Auto-renewal and cancellation. Paid subscriptions renew automatically each year until cancelled. To avoid the next charge, the academy must cancel in its store account before the renewal date shown there. Deleting the app does not cancel a subscription.
4.6 Trials and introductory offers. If a free trial or introductory price is offered, the plan converts to a paid subscription at the store price unless cancelled before the trial or introductory period ends. Eligibility and timing are governed by the relevant store.
4.7 Plan changes. Plan changes, whether an upgrade or a downgrade, are managed in the academy’s store account. Effective timing and any proration are handled by the store under its policies.
4.8 Price changes. If plan prices change, the store may notify the academy and, where required, ask it to accept the new price. If it does not accept, the subscription may lapse at the end of the current period.
4.9 Failed payments and suspension. If the store cannot collect payment, it may place the subscription in a retry or cancelled state. Clubble may suspend or downgrade profile visibility until the store confirms payment.
4.10 Promotions and codes. Any promotional pricing, bundles or offer codes are administered by the app stores and subject to their terms. Availability may vary by country or region.
4.11 Free Listing. The Free Listing is available at no cost and may be kept indefinitely. Academies on the Free Listing remain subject to all obligations in these Terms, including the licence requirement in clause 7.1.
4A.1 Enquiries are received by Clubble. A parent may send an Enquiry to an academy through the Platform. All Enquiries are received by Clubble in the first instance.
4A.2 Free Listing. On a Free Listing the academy’s own contact details are not shown and Clubble does not pass the parent’s contact details or Enquiry to the academy. Clubble does not generate, promise or share Leads for a Free Listing.
4A.3 Essential and Featured. On the Essential and Featured tiers the academy’s direct contact options are shown and the academy receives the parent’s Enquiry and contact details as a Lead. Lead sharing is a paid feature available only on these tiers.
4A.4 No guarantee. Clubble does not guarantee any number, quality, response or conversion of Enquiries or Leads.
4A.5 The academy’s data duties. Where an academy receives a Lead it acts as an independent data controller for that data. The academy must hold and use it lawfully under the PDPL and all applicable law, including any data relating to a minor, and in line with these Terms and the Privacy Policy.
Clubble is a neutral directory. A Featured Profile reflects paid promotion and algorithmic ranking for visibility. It does not constitute endorsement, recommendation or guarantee by Clubble. The presence of any academy on the Platform, including on an Unclaimed Profile, does not imply that Clubble endorses, recommends, vets or is affiliated or partnered with that academy. See also clause 3A.4.
Users and clubs must not:
At sign-up every club, regardless of tier, must upload a current UAE trade or sports-academy licence (or equivalent). The listing will not be published until Clubble has reviewed and approved this document.
(a) Declaration. Each club declares that all active coaches hold: (i) a current police clearance issued within the last 12 months; (ii) child-safeguarding training; and (iii) first-aid certification, with at least one certified first-aider present per session.
(b) Proof on request. Clubble may request proof at any time, for example during an audit or investigation, or after a report. The club must provide acceptable proof within 48 hours of our written request.
(c) Failure to prove. If proof is not provided on time or appears invalid, Clubble may immediately suspend the profile and remove related media.
(d) Hold-harmless. The club agrees that Clubble is not responsible for verifying these documents and releases Clubble from liability arising from any omission or inaccuracy in such declarations, except where UAE law mandates otherwise.
(e) Material breach and remedies. Any inaccuracy or failure under clause 7.2 is a material breach. Clubble may remove content, suspend or terminate the profile, forfeit promotional credits and notify competent authorities where required.
(a) Declaration (including promotional use). Before uploading any media that includes an identifiable minor, the club must confirm, via a tickbox or prompt, that it holds verifiable written Consent from a parent or guardian for the media’s use on the club’s profile and in promotional or Featured placements on the Platform.
(b) No uploads of consent files. Clubs do not upload consent forms to the Platform. They retain them off-platform and are responsible for their accuracy and validity.
(c) Proof on request. Clubble may request copies or details sufficient to verify Consent. The club must provide such proof within 24 hours for child-safety matters, or 72 hours otherwise, of our written request.
(d) Removal on notice. On withdrawal of Consent by a parent or guardian, or on Clubble’s lawful request, the club must remove the media immediately. Clubble may also remove or restrict media at its discretion.
(e) Not a party. Clubble is not a party to any Consent between a club and a data subject and bears no responsibility for its validity, scope or renewal.
(f) Hold-harmless and indemnity. The club releases Clubble from liability for any upload lacking valid Consent and agrees to indemnify Clubble for all claims, costs and losses arising from such uploads (see also clause 15).
(g) Material breach and remedies. Any inaccuracy or failure under clause 7.3 is a material breach, with remedies as in clause 7.2(e).
Clubs represent that they hold valid public-liability insurance covering participants.
All club enquiries, confirmations and promotional messages must be routed through the adult contact person designated on the account and comply with clause 6.
Clubble may conduct desk-based audits (spot checks) of compliance declarations, limited to requesting copies of relevant documents and redacted samples. Clubs must cooperate in good faith. Repeated failure to cooperate is a material breach.
8.1 Ownership and licence. You retain ownership of content you upload but grant Clubble a worldwide, royalty-free, non-exclusive licence to host, display and distribute it on the Platform.
8.2 Your warranties. You warrant that you have all rights and consents necessary for that content.
8.3 Our IP. All Platform software, trademarks (the “Clubble” name and logo) and design elements remain the exclusive property of Clubble LLC.
9.1 We process personal data to run the service or with explicit consent, in line with the PDPL and its Executive Regulations.
9.2 We collect the minimum necessary: name, email, phone, location, device ID, limited billing metadata and, optionally, child age group.
9.3 Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Access is logged and role-based.
9.4 You may access, correct, port, delete or object to processing, and may complain to the UAE Data Office.
9.5 Any user can flag a photo or video in the app for removal at any time. Flagged content is reviewed and actioned under our reporting and takedown process (clause 10), with child-safety reports prioritised.
9.6 For an Unclaimed Profile, Clubble does not collect or process any parent data and uses only publicly available academy information (see clause 3A). Where an academy is on a paid tier, parent Enquiry details are shared with the academy as a Lead (see clause 4A), and the academy is responsible for handling that data lawfully.
Full details are in the Clubble Privacy Policy.
By creating a club profile, the club appoints Clubble as a data processor for club-uploaded media and associated personal data. Clubble will: (i) process only on documented instructions; (ii) maintain appropriate security; (iii) use approved sub-processors (currently Firebase or Google Cloud); and (iv) delete or return personal data on termination, subject to legal retention. For moderation and safety actions under clause 10, Clubble may act as an independent controller.
10.1 Reporting channels. Flag any photo, video or listing via the in-app “Report” button or by email to report@clubble.ae.
10.2 Acknowledgement. We email an automated receipt within one (1) hour showing the report ID and next steps.
10.3 Review timeline. Child-safety reports are reviewed within 24 hours. All other reports are reviewed within 72 hours.
10.4 Outcomes. (a) Removal; (b) restrict and verify; or (c) retain, with a brief explanation.
10.5 Appeal. A club may appeal a removal within seven (7) days by supplying evidence. We decide within five (5) business days.
10.6 Audit log. All reports and actions are logged for five (5) years and may be shared with regulators on lawful request.
11.1 How to submit. Use the in-app “Privacy Request” form or email privacy@clubble.ae.
11.2 Verification. We may request proof of identity, for example a one-time code to the registered phone or email.
11.3 Response times. Deletion or correction within 15 business days. Data export within 20 business days.
11.4 Exceptions. We may retain minimal records required by UAE law, for example for tax, but will anonymise them.
We may suspend or terminate any account, immediately and without refund, if we reasonably believe you have breached these Terms, endangered users or violated UAE law.
13.1 The Platform and content are provided “as is” and “as available”. We disclaim all warranties, express or implied, including merchantability, fitness for purpose and non-infringement.
13.2 Clubble reviews trade and sports licences (clause 7.1). For paid profiles (Essential and Featured), Clubble relies on club self-declarations for coach compliance and parental Consent (clauses 7.2 and 7.3) and does not independently verify such documents unless we choose to audit, receive a report, or are required by law. Users should perform their own due diligence.
To the maximum extent permitted by law, Clubble, its officers, employees and contractors are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, data, goodwill or business interruption arising from your use of the Platform, even if advised of the possibility of such damages.
Non-waivable liability. Nothing in these Terms excludes or limits liability to the extent it cannot be excluded under UAE law, including liability for fraud, wilful misconduct, gross negligence, death or personal injury, or non-waivable child-protection and data-protection obligations.
15.1 You agree to defend, indemnify and hold harmless Clubble LLC from any claims, damages, expenses or losses, including legal fees, arising from your breach of these Terms or violation of any law or third-party rights.
15.2 Club indemnity, declarations. The club shall defend, indemnify and hold harmless Clubble from all claims, penalties, fines, costs and losses, including legal fees, arising from: (a) media uploaded without valid parental or guardian Consent; or (b) inaccurate, expired or missing coach vetting, safeguarding or first-aid certifications.
We may amend these Terms from time to time. Material changes will be notified by email or in-app at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of the United Arab Emirates. The Sharjah courts have exclusive jurisdiction to settle any dispute, subject to any mandatory arbitration or conciliation procedures under UAE law.
18.1 Severability. If any provision is held invalid, the rest remains in effect.
18.2 Assignment. You may not assign these Terms without our prior written consent. We may assign them as part of a reorganisation or sale.
18.3 Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control.
18.4 Notices and language. We may notify you by email or in-app. These Terms are available in English and Arabic. If the versions conflict, the English version prevails unless UAE consumer law requires otherwise.
18.5 Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms, are the entire agreement between you and us regarding the Platform.
Data-protection queries: privacy@clubble.ae
Reports (photos and videos): report@clubble.ae
Listing removal (Unclaimed Profiles): support@clubble.ae
General enquiries: support@clubble.ae
Clubble LLC, Sharjah Media City, PO Box 839, Sharjah, United Arab Emirates