This page explains how to permanently delete your Clubble account and the personal data linked to it. It applies to the Clubble app and the website clubble.ae, both operated by Clubble LLC, licensed in Sharjah Media City.
How to request account deletion
Email is the simplest way and it works whether or not you still have the app installed.
- Email privacy@clubble.ae from the email address linked to your Clubble account.
- Put Delete my account in the subject line.
- Include your account name and the email or phone number registered to the account, so we can find it.
- We reply within 3 business days and may send a one time code to your registered email or phone to confirm the request is really yours.
- Once confirmed, we delete your account and its associated personal data within 15 business days.
In the app. If you have the Clubble app installed, open Settings and use the Privacy Request option to submit the same deletion request.
What is deleted
When your account is deleted we remove:
- Your account and login details
- Your profile and any information you added to it
- Any enquiries you sent to academies through the app
- For academies, the media and content you uploaded to your profile
- Your shortlist and saved academies
- Any optional details you provided, such as a child age group
What we keep and for how long
We keep only what the law requires or what we need to defend legal claims. Where we keep anything, we keep the minimum and anonymise it where possible.
- Records needed for tax or accounting: kept in anonymised form for up to 6 years, as required by UAE law.
- Reports and moderation records that relate to you, if any: kept for at least 2 years after the related content is removed.
- Basic security and system logs: typically 12 to 24 months.
Payments are handled by the Apple App Store or Google Play. Any billing records held by the app stores are governed by their own policies, not by Clubble.
Delete only part of your data
If you would rather correct or delete only some of your data, or get a copy of it, email privacy@clubble.ae. Your full rights are set out in our Privacy Policy.
Contact
Questions about deletion: privacy@clubble.ae
Clubble LLC, Sharjah Media City, PO Box 839, Sharjah, United Arab Emirates